SDL Trados Support Part II — In which I Reap the Whirlwind

technically correctIn my last post, I expressed my frustration with SDL Trados over unresolved problems with my new Studio software. The cathartic but perhaps somewhat unwise title of my post (see below) immediately unleashed the whirlwind in the form of SDL technician Paul Filkin, who valiantly defended SDL’s honor in the comments to my post, on Twitter, and on the SDL forum. If we ever need another Winston Churchill to fight the enemy on the beaches, the landing grounds, the fields and the streets, I nominate Paul.

We had a lively discussion in the comments, Continue reading

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SDL Trados Why is Your Customer Support So Bad?

Dear SDL Trados,

bad-customer-serviceYou have created a wonderful product. It makes my life easier, ensures consistency, and increases my translation speed. Sure, there are agencies who try to turn its awesome powers against us translators by using it to lower prices, but that is not your fault and I’m perfectly capable of handling my own rates.

You have also made a lot of money off of this wonderful product; according to the preliminary statement published on your website, revenue for 2016 was 264.7 million, up 10% from 2015. That’s a lot of software. And at its current price of $825 a pop, that comes out to a lot of new users in 2016 alone. Continue reading