How to Lose Customers – A Case Study

Customer serviceI have been in business for a couple of years now, and along the way I’ve built up a pretty sizable collection of mistakes. Nothing fatal obviously, as I’m still here, but I’ve committed my share of cringers. Like cold-connecting with people when the intention was clearly to promote myself, accepting jobs without checking the details first and having to work through the night on some hideous pdf in illegible handwriting, or even something as simple as hitting “send” on an email in a hurry and realizing a nanosecond too late that I used the wrong name. Continue reading

Advertisements

You Are What You Read

you are what you readBack in my college days I once got into a discussion with another student once about my lack of desire to read Marquis de Sade. He argued that my refusal to read it indicated a sad failure on my part to experience everything life has to offer, refuting my claim that I knew I wouldn’t enjoy it with the philosophical depth charge “don’t knock it if you haven’t tried it.” Continue reading

This Job Is Not For You

Here’s a question for you: what is the worst possible job you can think of?  The restriction is that it has to be a regular job, so anything obviously detrimental to individuals or society is out.

Okay, I’ll start: three jobs that make me break out in a cold sweat just thinking about them are, in no particular order: improv comedian, wedding planner, and tour guide.

Continue reading